Q&A: Matthias Welzel, GM at Hilton Lake Como

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Hilton Lake Como has a year-round strategy to creative culinary offerings from a new vegan food selection to an Italian street-food pop up throughout summer season and an ever changing alcoholic drink food selection and even more at roof restaurant, Terrazza 241. What are the biggest food trends you are relating to your guests this year and as a hotelier?

However, I do not wish to classify kinds of guests as we like to focus on every one’s private need and assumption from us as a hotel and from our gorgeous location. Personalised Experiences in addition to health and wellness remain to be a pattern in the travel industry for this year, and consequently we encourage guests to explore lesser-known areas and towns around the lake. The sustainability focus and boosting demand for green lodgings and lasting traveling choices delights us, as we have actually embraced numerous eco-friendly techniques, such as decreasing plastic use, supplying health food options, etc.

Hilton Lake Como has introduced the utmost gent’s getaway, a premium break for groups of guys in Como, and bambinimoons, the final trip for couples prior to their baby arrives. What are your plans next?

Matthias Welzel’s job spans over 3 decades, during which he has actually held different managerial settings at prominent hotels around the globe. His trip started in Munich, Germany, where he finished from hotel monitoring school. Throughout the years, he has actually gained experience in luxury and full-service residential or commercial properties, operating in both city service hotels and hotel residential properties. His considerable history enables him to bring a special perspective to his function at Hilton Lake Como, where he has actually been making substantial contributions because May 2022.

I rejoice to discover that Hilton Lake Como is identified for its development of guest experiences. After recent effective launches of the utmost gent’s vacation and bambinimoons, we have introduced Health offerings such as Yolatis, Aqua fitness center experience in our warmed infinity rooftop pool. A new cooking Journey will certainly be released linked to the ultimate exclusive dining, so view that room for additional information. These offerings will certainly draw in a diverse selection of visitors, boosting Hilton Lake Como’s credibility as a destination that supplies remarkable experiences.

Hilton Lake Como is a new-generation hotel with incredible views, conventional charm, and jaw-dropping 360-degree views of the lake from its roof pool. Previously a silk manufacturing facility, the building is steeped in history and is currently home to 170 spacious visitor spaces, consisting of stunning suites, an indulging health facility, and a prominent roof mixed drink bar and dining establishment. The resort’s prime place uses visitors distinct experiences on and off the lake, making it a worldwide must-visit destination for families, business travellers, and couples.

Given that starting at Hilton Lake Como in May 2022, I have applied a number of substantial changes aimed at boosting visitor experiences, enhancing functional effectiveness, whilst cultivating a much more involved and inspired group. I am a passionate team player who empowers his specialized and specialist colleagues as we aim to proceed our Journey at Hilton Lake Como together. We presented a series of tailored visitor services, such as tailored travel plans, bespoke eating experiences, and personalized welcome services. We updated the resort’s technology framework to include mobile check-ins, electronic attendant solutions, and boosted messaging service for our guests. In addition, we partnered with local suppliers to source food and features, minimizing the hotel’s carbon footprint and supporting the regional neighborhood. We took on restorations of different areas, including the entrance hall, restaurants, and day spa, to maintain the modern style of our centers and improve the general guest experience. We increased wellness offerings with brand-new medspa treatments, health and fitness programs, and wellness hideaways to satisfy the growing demand for health and wellness and wellness experiences, which I mentioned in the past. I fine-tuned the development of our group with training programs focused on customer service excellence and cultural understanding to make sure all team members are well-appointed to satisfy varied visitor requirements.

It is evident that sustainability has emerged as a crucial standard by which customers evaluate wellness and beauty patterns, specifically within hotels and resort health clubs.

Hilton Lake Como sticks out because of its special mix of modern-day deluxe and historic beauty. From its Terrazza241 Bar and Dining establishment rooftop infinity swimming pool, the resort uses breath-taking sights of Lake Como and the surrounding mountains, in addition to a lavish health facility, and numerous eating alternatives that satisfy varied culinary choices. The hotel’s commitment to providing remarkable service, customized experiences, and interest to detail makes certain a memorable experience for its guests and employee.

Welzel is understood for his commitment to providing exceptional solution and developing personal experiences for guests. His leadership style focuses on empowering team members and fostering a favorable workplace. He believes in continuous professional growth and ensures that his group is well-equipped to fulfill the varied requirements of guests. This approach has not just aided in retaining staff however additionally in accomplishing acknowledgment for the resort’s superb work environment.

The hotel’s prime location offers guests unique experiences on and off the lake, making it an international must-visit destination for families, business visitors, and couples.

The friendliness sector is vibrant and regularly evolving. Let’s hold your horses, available to alter and adaptable to new modern technologies, market needs, and visitor choices. For younger hoteliers desiring construct an effective occupation in hospitality, I would recommend acquiring diverse experiences and work in different roles within the sector to understand different aspects of hotel procedures. Exceptional customer service is the keystone of hospitality. The advancement of strong social skills and compassion need to be considered in enhancement to management skills which come to be progressively important. Not least but last, job needs to be gratifying and pleasurable, a job is an individual trip, and you never stop learning, and this is why operating in the hospitality industry is enjoyable and so amazing for me.

The piece of guidance I have actually been offered and use one of the most is to “always expect the unforeseen”. It urges strength, open-mindedness, and adaptability, which are important for personal and professional conditions. By staying versatile and interested, you can better browse life’s chances in my opinion.

Food and Drinks play a critical function at Hilton Lake Como as we invite global and regional visitors 365 days a year to the numerous venues. Our offerings, consisting of the distinguished roof dining establishment and the new Italian road food pop-up, significantly enhance the guest experience and contribute to our resort’s overall charm. The roof setting of Terrazza 241 provides not just a dish yet an experience with magnificent views and a lively atmosphere. Terrazza 241 offers Experiential Dining, as guests are increasingly seeking distinct and immersive experiences. We see an expanding desire for authentic and locally-sourced recipes, thus the intro of our Streetfood principle as an extra eating venue to the Terrazza where visitors value our concentrate on Italian road food. Offering varied and top notch cooking choices makes, in my viewpoint, Hilton Lake Como a favored choice for both leisure and business tourists.

He delves right into the hotel’s innovative culinary offerings, wellness campaigns, and sustainability efforts. Through his experience and devotion, Welzel continues to improve the visitor experience and maintain the resort’s track record as a premier luxury location.

Experience ranging from a resort opening to well well-known establishments and from city service resorts to resort residential properties in Europe, Middle East and Asia, integrating a combination of top quality and business focused procedures within the hotel to retail market of the friendliness market. The resort’s dedication to giving extraordinary solution, individualized experiences, and interest to information makes sure a remarkable experience for its visitors and team members.

At Hilton Lake Como, our solid performance history of retaining employee can be credited to a number of key factors that jointly produce an environment where coworkers are valued, encouraged, and devoted. We spend dramatically in the training and expert development of our staff member. This consists of routine workshops, ability enhancement programs, and chances for job advancement. Staff members really feel empowered and geared up to supply a authentic and mindful service. A favorable work environment, recognition and rewards, competitive compensation and advantages, career growth chances and a real caring and open-minded leadership technique with variety in mind throughout our organization, added to attaining 1st Area in Italy, Great Area to Function, for the 2nd year in the row by the way.

The focus on sustainability is gradually raising, prompting us to adopt many environmentally friendly practices to meet our guests’ assumptions. It is apparent that sustainability has emerged as an essential standard by which consumers examine health and elegance trends, particularly within hotels and resort health spas.

I have actually appreciated varied and numerous rewarding and tough work experiences in high-end and full-service residential properties. Experience varying from a hotel open up to well established organizations and from city business resorts to resort homes in Europe, Middle East and Asia, integrating a combination of high quality and business concentrated operations within the hotel to retail market of the hospitality market. Each experience is rather one-of-a-kind and can not be compared.

Constructing the best group is vital for a resort’s success. What are the essential skills you seek when hiring new workers? What are your ideal techniques for retaining team and promoting development and growth at the hotel?

Through his experience and devotion, Welzel proceeds to improve the guest experience and preserve the hotel’s track record as a premier high-end location.